Customer Service

 We would like to respond to your inquiries or questions as proficiently as possible. CFMG’s customer service department is staffed with friendly and willing individuals ready to accept your call or your online inquiry by clicking Contact Us.

For any of the following services: 

• Provider Relations or Customer Service
• Claims Mailing Address
• Utilization Management

Claim Inquiry Form 
Telephone:     (510) 428-3154 (Monday -Friday. 8:00 a.m. - 5:00 p.m.)
Fax:                (510) 450-5668

Claims Processing Status (as of 01/31/2012)
We are currently adjudicating all clean claims daily.  We are working on paper claims received on 01/23/2012; and EDI claims from all clearing houses received on 01/123/2012 

Claims Mailing Address

Utilization Management:

Telephone:    (510) 428-3489 Authorizations & Referrals
Fax:             (510) 450-5868